TERMS & CONDITIONS – ONLINE BOOKINGS

Please read the following terms and conditions carefully before making a booking. By booking an appointment and paying your deposit, you confirm that you have read, understood and agreed to the following terms.

1. Booking & Deposits

• A deposit is required to secure all appointments.
• Your appointment is not confirmed until your deposit has been successfully received.
• Deposits will be deducted from the total cost of your treatment.
• Deposits are non-refundable in accordance with our cancellation policy and applicable consumer law.
• Deposits are specific to the appointment booked and cannot be transferred to another person.
• The remaining balance must be paid on the day of your appointment using the accepted payment methods.

2. Cancellations & Rescheduling

• We require a minimum of 48 hours' notice if you wish to reschedule your appointment.
• Appointments may only be rescheduled when at least 48 hours' notice is provided.
• Requests to reschedule within 48 hours of your appointment will be treated as a late cancellation, and your deposit may be retained.
• If you cancel your appointment, fail to attend or provide insufficient notice, your deposit will not ordinarily be refunded, subject to your statutory consumer rights.
• A new deposit will be required to secure any subsequent appointment.
• Repeated cancellations or rescheduling may result in the refusal of future bookings.
• Appointments can be rescheduled via the link in your booking email.

3. Late Arrivals & Missed Appointments

• Please arrive on time for your appointment.
• If you arrive late, we will do our best to accommodate you; however, this cannot be guaranteed.
• If you arrive too late for your treatment to be carried out safely or effectively within the remaining appointment time, your appointment may need to be cancelled.
• Late arrivals that result in a cancelled appointment may result in the loss of your deposit.
• Failure to attend your appointment without prior notice will be classed as a no-show, and your deposit will be retained, subject to applicable consumer law.

4. Medical History & Suitability for Treatment

• All clients must provide accurate and honest information regarding their medical history, current medications, allergies, existing medical conditions and previous aesthetic treatments.
• You must inform your practitioner of any changes to your health or medication before your appointment.
• Certain medical conditions, medications or circumstances may make you unsuitable for particular treatments.
• Some treatments may require a consultation, medical assessment or patch test before proceeding.
• We reserve the right to postpone or refuse treatment if we believe it would be unsafe, unsuitable or inappropriate to proceed.
• If treatment cannot proceed due to undisclosed medical information or circumstances within your control, the deposit may be retained to the extent permitted by applicable consumer law.

5. Consultations & Consent

• Where required, a consultation must be completed before treatment can take place.
• Clients must disclose all relevant information and ask any questions they may have before agreeing to treatment.
• Informed consent must be obtained before any procedure begins.
• Clients must understand the potential risks, side effects, aftercare requirements and realistic expected results of their chosen treatment.
• You have the right to decline treatment or withdraw consent at any point before or during the procedure.
• Your practitioner may refuse to carry out a treatment if they believe it is not in your best interests.

6. Age Restrictions

• Clients must be aged 18 or over to receive treatments at the clinic, unless a specific treatment is legally and professionally permitted for a younger client.
• Valid photographic identification may be requested to verify your age.
• We reserve the right to refuse treatment if satisfactory proof of age cannot be provided.

7. Treatment Results

• Every client is different, and individual results will vary depending on factors such as skin type, medical history, lifestyle and individual response to treatment.
• We cannot guarantee specific results or outcomes.
• Some treatments may require multiple sessions to achieve the desired results.
• Any recommended treatment plans or maintenance appointments will be discussed during your consultation.
• Before-and-after photographs are examples of individual results and should not be taken as a guarantee of the results you will achieve.

8. Aftercare

• Clients must follow all aftercare advice and instructions provided by their practitioner.
• Failure to follow aftercare instructions may affect treatment results and increase the risk of complications.
• Please contact the clinic promptly if you experience any unexpected reactions or concerns following treatment.
• Any necessary follow-up appointments should be arranged in accordance with the advice provided by your practitioner.
• Additional treatments or corrective procedures are not automatically included in the original treatment price.

9. Refunds & Complaints

• Deposits are subject to the booking and cancellation terms outlined above.
• Any concerns or complaints should be raised directly with the clinic so that they can be investigated appropriately.
• Where a treatment has not been provided, or where the clinic is responsible for cancelling an appointment, refunds or alternative arrangements will be considered in accordance with applicable consumer law.
• Nothing in these terms affects your statutory consumer rights.

10. Clinic Cancellations

• In the unlikely event that we need to cancel or reschedule your appointment, we will contact you as soon as reasonably possible.
• You will be offered an alternative appointment or a refund of any payment made for the affected appointment, as appropriate.
• You will never be charged a cancellation fee for an appointment cancelled by the clinic.

11. Personal Belongings & Children

• The clinic cannot accept responsibility for personal belongings that are lost, stolen or damaged, except where we are legally responsible.
• For safety, hygiene and insurance reasons, children and additional guests should not attend appointments unless prior arrangements have been agreed with the clinic.
• We ask all clients to respect the clinic environment, staff and other clients.

12. Personal Information & Confidentiality

• Personal information and medical details collected during the booking and treatment process will be handled confidentially.
• Your information will only be used for legitimate purposes connected with your booking, treatment, clinical records and ongoing care, in accordance with our Privacy Policy and applicable data protection legislation.
• We will not share your personal information with third parties unless there is a lawful basis to do so.

13. Changes to These Terms

The clinic reserves the right to update these terms and conditions when necessary. Any updated terms will be made available through our website or booking platform. The terms applicable to your booking will be those provided to you when you make your appointment, subject to any legal requirements.

14. Consumer Rights

These terms and conditions are governed by the laws applicable in Northern Ireland. Nothing within these terms is intended to exclude or restrict any rights you may have under applicable consumer protection legislation.

By proceeding with your online booking and paying your deposit, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

Thank you for choosing our clinic. We look forward to welcoming you!

The site is operated by Aesthetidocs Limited (Aesthetidocs, we, our or us) of Lockview House, 49 Lockview Road, Belfast, Northern Ireland, BT9 5FJ.

By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to them, you must not use our site.

Our site is a service operated by us to facilitate the arranging and managing of bookings with aesthetic treatment clinics. These terms only apply to the booking management process. You may be subject to additional terms and conditions with your treating clinic or practitioner which govern your relationship with them and any services they provide to you.

Authorization to use the site

Subject to your compliance with these terms, you may access or use the site solely for the purpose of arranging, managing, and paying for bookings with clinics or practitioners offering aesthetic treatment services.

You must not access or use the site except as permitted by these terms. In particular, you must not and must not permit any other person to:

• pretend that you are, or that you represent, someone else, or impersonate any other individual or entity when using the site;
• resell, assign, transfer, distribute or provide others with access to the site or any of our materials;
• copy, modify, frame, repost, publicly perform or display, sell, reproduce, distribute, or create derivative works of the site;
• use the site to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted;
• use the site in any way that damages, interferes with or interrupts the availability of the site;
• introduce malicious programs into our hardware and software or our hardware, software and services which are integrated and operate together, including our networks, including viruses, worms, trojan horses and e-mail bombs;
• reveal your account password to others or allow others to use your account;
• use the site to carry out security breaches or disruptions of a network. Security breaches include accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data (including network sniffing/monitoring, pinged floods, packet spoofing, denial of service and forged routing information for malicious purposes);
• use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of the site;
• send any unsolicited messages through or to users of the site or to send any form of harassment via email, or any other form of messaging, whether through language, frequency, or size of messages or use the site in breach of any person’s privacy (such as by way of identity theft or “phishing”).

Any non-compliance by you with these terms shall give us the right to suspend provision of the site to you and access to your account, and to terminate our relationship with you without liability.Reservation of rights

Aesthetidocs and its licensors each own and retain their respective rights in and to all logos, company names, marks, trademarks, copyrights, trade secrets, know-how, patents and patent applications that are used or embodied in or otherwise related to the site. Aesthetidocs grants no rights or licenses (implied, by estoppel, or otherwise) whatsoever to you under these terms.

Information provided to us

You are solely responsible for all data, information and other content, that you upload, post, or otherwise provide or store in connection with or relating to the site.

By providing us any information through the site, you grant Aesthetidocs a worldwide, non- exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform that information in connection with the site. Aesthetidocs may remove or disable any information provided by you at any time for any reason, or for no reason at all.

You agree that we may share any information provided by you with the treating clinic or practitioner with whom you are seeking to make or have made an appointment.

Your commitments

You represent and warrant to Aesthetidocs that your activity on the site does not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right.

You represent and warrant that all information you provide to us through the site is complete, accurate and not misleading. You must ensure that you promptly provide us with any updates or changes to any information previously provided to us.

Disclaimer

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL ERRORS AND DEFECTS AND WITHOUT ANY WARRANTIES OF ANY KIND, AND AESTHETIDOCS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. YOU ACKNOWLEDGE THAT AESTHETIDOCS DOES NOT WARRANT THAT YOUR ACCESS OR USE OR BOTH OF THE SITE AND ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, AND AESTHETIDOCS DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE AND ITS CONTENT. NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM AESTHETIDOCS OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE T&Cs AND YOU SHOULD NOT RELY ON THE SITE AND THE GENERAL CONTENT ALONE AS THE BASIS FOR ANY DECISIONS.

NOTHING ON THIS SITE CONSTITUTES MEDICAL ADVICE, AND YOU SHOULD ALWAYS SEEK ADVICE FROM A QUALIFIED MEDICAL PRACTITIONER AS APPROPRIATE.

Liability

AESTHETIDOCS WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR THE LIKE) ARISING OUT OF OR RELATING TO THIS SITE, INCLUDING WITHOUT LIMITATION, YOUR USE OR INABILITY TO USE THE SITE, SITE, MATCHING SERVICES, CONTENT, PROPRIETARY INFORMATION, OR ANY INTERRUPTION OR DISRUPTION OF SUCH USE, EVEN IF AESTHETIDOCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE). THE AGGREGATE LIABILITY OF AESTHETIDOCS WITH REGARD TO THESE TERMS WILL IN NO EVENT EXCEED £50.

Updates to the terms

Aesthetidocs reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the site, or any portion of the site, for any reason; (2) to modify or change the site, or any portion of the site, for any reason; and (3) to interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Aesthetidocs reserves the right, at its sole discretion, to change or modify portions of these terms at any time. Your continued use of the site after the date any such changes become effective constitutes your acceptance of the new or revised terms.

Jurisdiction

These terms shall be governed by and interpreted according to the law of Northern Ireland and all disputes arising under these terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Northern Irish courts.